Your browser does not support java script. Skip navigation
Loading, please wait  Loading, please wait...

DIFFICULT CONVERSATIONS: THE EFFECT OF COMMUNICATION SKILLS IN THE PATIENT-PHARMACIST RELATIONSHIP AND HOW TO MANAGE DIFFICULT SITUATION


Date: Aug 25, 2023 02:00 PM - 04:00 PM

CE Hours

2.00

CE Units

0.200

Registration closes on Oct 09, 2023 11:55 PM

Activity Type

  • Knowledge

Target Audience(s)

  • Pharmacists
  • PHARMACY TECHNICIANS

Accreditation(s)

Accreditation Council for Pharmacy Education
The Colegio de Farmacéuticos de Puerto Rico is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education.

 

 

Registration Closed  

Objectives

  • Describe different communication styles.
  • Explain the effect of communication style on relationships and the value of self-awareness.
  • Describe how communication styles tend to vary across cultures and patients.
  • Identify strategies on how to handle crucial conversation.
  • Describe how emotional intelligence and intellectual intelligence help manage crucial conversations.
  • Discuss the role of the pharmacist on healthy communication with patients and others.
  • Determine the value of the role of the healthcare professional as a communicator.
  • Create a strategy to assure professional evidence base communication skills are present when managing difficult conversation on a pharmacy practice site.

Speaker(s)/Author(s)

Nicole Quiles, Pharm.D,P.Ph.,MPH, CMTM
Market Director, Columbia CAre, LLC

Activity Number

0151-0000-23-029-L04-P/T
Date: 08/25/23
Time: 02:00 PM - 04:00 PM

CE Hours

2.00

Location

Sheraton Hotel & Casino
Registration Closed